Samsung has finally confirmed it will be halting sales of the Galaxy Note 7, and is recalling all phones that have been bought so far.
While the company has said that ‘only’ 24 out of the million sold worldwide are affected, that’s too many given those affected appear to be catching fire – and that number has now risen to 35.
In a statement, the company said:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
“For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
Samsung had previously issued a statement saying it will take two weeks to prepare replacements, but now it’s confirmed that all phones will be going back to source for battery changing.
“The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.”
So what happens now? Samsung has halted the sales of the device worldwide, and is preparing replacements. It says it’ll take around two weeks to get the pieces in place, and it’ll exchange devices like-for-like. Most carriers around the world had already halted sales, and any that hadn’t will now, to ensure the faulty devices don’t spread any further. The precise details of how the recall will work are likely to be announced on a regional basis.